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Privacy Policy

Last updated: 30 September 2026

1. Who we are

Gotabgaa Digital ("we", "our", or "us") is the online and media arm of Gotabgaa Television, based in Eldoret, Kenya. We operate the website gotabgaa.co.ke and the Gotabgaa TV mobile application (the "Services").

For questions about this policy, contact us at gotabgaatelevision@gmail.com.

2. Information we collect

We collect information you provide directly to us, including:

  • Contact form submissions — your name, email address, phone number, and message when you contact us.
  • Newsletter subscriptions — your email address when you subscribe to our newsletter.
  • Live chat messages — messages you post in our live TV or radio chat features.
  • Comments — any comments you submit on articles.

We also collect information automatically when you use our Services:

  • Usage data — pages visited, articles read, videos watched, and time spent on the Services.
  • Device information — browser type, operating system, device identifiers, and IP address.
  • Cookies and similar technologies — see Section 5 below.

3. How we use your information

We use the information we collect to:

  • Respond to your enquiries and contact form submissions.
  • Send newsletters and program schedules you have subscribed to.
  • Enable live chat and community features.
  • Improve and personalise our Services.
  • Monitor and analyse usage trends to improve content.
  • Comply with legal obligations.

4. Sharing your information

We do not sell your personal information. We may share it with:

  • Service providers — third-party vendors who help us operate the Services (e.g. hosting, email delivery, analytics). They process data only on our behalf.
  • Legal requirements — if required by law, court order, or to protect the rights and safety of our users or the public.
  • Business transfers — in connection with a merger, acquisition, or sale of all or part of our assets.

5. Cookies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how our Services are used. You can control cookies through your browser settings; however, disabling cookies may limit some functionality.

6. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are kept for up to 2 years. You may request deletion at any time (see Section 8).

7. Children's privacy

Our Services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Your rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict certain processing.
  • Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, email gotabgaatelevision@gmail.com with your request. We will respond within 30 days.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. No transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the new policy.

11. Contact us

If you have any questions or concerns about this Privacy Policy, please contact us: